Shipment Information
Shipping Method
All shipments will be shipped via DHL EXPRESS.
Biffi.com does not provide for the possibility of delivery to PO boxes (P.O. BOXES).
All shipments destined for countries outside the European Union, as required by customs regulations, are accompanied by an invoice declaring the value of the goods.
Customers purchasing from a country served as DDP* (Delivered Duty Paid) will not incur import duties and taxes in addition to the cost of items and shipping charged by Biffi.com.
Non-DDP customers, i.e. who purchase from a country served as DAP (Delivery At Place) will Biffi.com charge the cost of the items purchased and shipping costs and the Customer will have to bear independently, in addition, the charges related to taxes / duties. Import duties or tax costs will be invoiced directly by DHL or by an import broker appointed by the Customer.
If you are purchasing from a country served as a DAP, we therefore recommend that you contact your local customs authority to determine the cost of landing before completing your purchase.
*Countries served as DDP: AUSTRALIA, CANADA, CHINA, JAPAN, SOUTH KOREA, UNITED KINGDOM, NEW ZEALAND, BARHAIN, HONG KONG, MACAU, QATAR, SINGAPORE, SWITZERLAND, THAILAND, UNITED ARAB EMIRATES
Below you will find a summary of estimated shipping costs and times by country. For further information, please see our General Conditions of Sale in the section Terms and Conditions.
TIMES AND SHIPPING COSTS
Italy
For the following countries: Italy, San Marino and Vatican City the cost of DHL Express shipping corresponds to the value of € 10.00
Our customers are informed that free shipping will be made for a minimum express purchase of € 300.00 through the courier DHL.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
France
For the following countries France and Monaco the cost of DHL Express shipping corresponds to the value of € 20.00
Our customers are informed that free shipping will be made for a minimum express purchase of € 300.00 through the courier DHL.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Europe EU
For the following countries Austria, Belgium, Denmark, Finland, Germany, Ireland, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain and Sweden the cost of DHL Express shipping corresponds to the value of € 20.00
Our customers are informed that free shipping will be made for a minimum express purchase of € 300.00 through the courier DHL.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Europe EU EST
For the following countries Bulgaria, Cyprus, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia and Slovenia the cost of DHL Express shipping corresponds to the value of
€ 25.00
Our customers are informed that free shipping will be made for a minimum express purchase of € 300.00 through the courier DHL.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Europe outside the EU
For the following countries Albania, Andorra, Bosnia and Herzegovina, Estonia, Georgia, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Republic of Montenegro, Norway, Serbia, Svalbard and the Jan Mayen Faroe Islands the cost of DHL Express shipping corresponds to the value of € 30.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DAP (Delivery At Place) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Switzerland
For Switzerland the cost of DHL Express shipping corresponds to the value of € 30.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
United Kingdom (UK)
For the United Kingdom the cost of DHL Express shipping corresponds to the value of € 25.00 / GBP 25.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
United States of America (USA)
For the United States of America the cost of DHL Express shipping corresponds to the value of € 30.00 / USD 35.00
Our customers are informed that free shipping will be made for a minimum purchase of USD 800.00 through the courier DHL.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DAP (Delivery At Place) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Canada
For Canada the cost of DHL Express shipping corresponds to the value of € 30.00 / CAD 45.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Oceania
For the following countries Australia and New Zealand the cost of DHL Express shipping corresponds to the value of € 40.00 / AUD 65.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
China
For China the cost of DHL Express shipping corresponds to the value of € 35.00 / CNY 260.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Japan
For Japan the cost of DHL Express shipping corresponds to the value of € 35.00 / JPY 5050.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Hong Kong
For Hong Kong the cost of DHL Express shipping corresponds to the value of € 35.00 / HKD 300.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Singapore
For Singapore the cost of DHL Express shipping corresponds to the value of € 35.00 / SGD 50.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Bahrain
For Bahrain the cost of DHL Express shipping corresponds to the value of € 35.00 / BHD 15.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
United Arab Emirates
For the United Arab Emirates the cost of DHL Express shipping corresponds to the value of € 35.00 / AED 140
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
South Korea
For South Korea the cost of DHL Express shipping corresponds to the value of € 35.00 / KRW 49000.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Qatar
For Qatar the cost of DHL Express shipping corresponds to the value of € 35.00 / QAR 160.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Macau
For Macau the cost of DHL Express shipping corresponds to the value of € 40.00 / MOP 350.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Thailand
For Thailand the cost of DHL Express shipping corresponds to the value of € 35.00 / THB 1300.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DDP (Delivery Duty Paid) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Rest of the World (ROW)
For the following countries Cayman Islands, Anguilla, Alegria, America Samoa, Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, India, Indonesia, Iran, Islamic Republic of Iraq, Israel, Jordan, Kuwait, Kyrgyzstan, Democratic Republic of Lao, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines and Saudi Arabia the cost of DHL Express shipping corresponds to the value of € 40.00
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice declaring the value of the individual items.
The delivery seller for the following country will implement DAP (Delivery At Place) delivery.
BIFFI.COM does not provide for the possibility of delivery to PO boxes (P.O. BOXES), Access Points and Lockers.
Shipping times
If the products are available, they will be shipped in 1-2 working days (Monday-Friday, excluding holidays) after completion of the order. During sales or special promotions, processing times may be longer. We remind customers that BIFFI.COM can ask their bank or PayPal to double-check the transaction and account information. This verification process will may something delay shipping.
Estimated transit time after shipment:
USA: Express Shipping: 2-3 business days, depending on final destination
Canada: Express Shipping: 2-3 business days, depending on final destination
Europe – European Union: Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
United Kingdom (UK): Express Shipping: 1-2 business days for large cities / 2-3 business days for remote areas
Latin America: Express Shipping: 3-4 business days
Asia and Middle East: Express Shipping: 2-3 business days
Australia and Oceania: Express Shipping: 2-3 business days for major cities / 4-5 business days for remote areas
Africa: Express Shipping: 2-4 business days
BIFFI.COM assumes no responsibility for any delays or errors in delivery due to inaccuracies or incompleteness in the compilation of the order by the Consumer and any delays or damages due to weather conditions, customs issues or other circumstances beyond BIFFI's control.
Please note that couriers do not make deliveries or pick-ups on the following Italian holidays:
January 1st, January 6th, Easter and Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th, December 26th
Shipment tracking
When the order is shipped, Customer receive an email from biffi.com
BIFFI.COM or DHL specifying the tracking number and providing a direct link to track the status of the shipment.
In case of delays at customs, the Customer will be notified directly by the courier and / or biffi.com
Delivery of products
BIFFI.COM orders will be delivered in brown boxes with brown adhesive tape.
Please inspect the box carefully BEFORE signing for delivery.
If for any reason the box seems tampered with, we ask you to refuse the package or accept the package with reservation. If the package has been tampered with or is lost, immediately open a complaint with the courier and contact BIFFI.COM writing to support@biffi.com.
If the package or items are damaged or if one or more items are missing, the packaging must be kept for further verification.
Any claim relating to damages, missing goods and/or delivery to the wrong address, must be received by BIFFI.COM within 10 days from the date of delivery of the order as resulting from the courier's website, otherwise the claim will not be accepted.
If the package is not successfully delivered due to an error or inaccuracy attributable to the Customer (e.g. incorrect phone number, incorrect address, absent address, non-compliance with import regulations), the parcel may risk being sent back to Italy at the expense of the Customer, including any import costs that can be evaluated upon return to Italy. These expenses will be deducted from the refund where due.
Shipping insurance
On BIFFI.COM shipments are insured against theft and accidental damage at no additional cost to the customer. Once the shipment reaches its destination, the goods are no longer insured.
Latest information on coronavirus (COVID-19)
The health and safety of our customers is what matters most to us. We know that you will have questions about how the coronavirus might affect your orders; therefore, we have answered some of them below. If you have further questions, please contact us at support@biffi.com.
Right now we are shipping to and from quarantined countries. We will let you know if anything changes regarding your shipping times.
The World Health Organization (WHO) says it is safe to receive parcels and we are following all their official advice. Our delivery partners have also taken additional steps to carry out a zero-contact delivery process where you don't need to sign for your package.
We are working with our shipping partner, DHL to ensure that all appropriate health and hygiene standards are met. They currently operate a contactless delivery system. Where a signature is usually required or this has been requested by you, they will try to take the recipient's name as proof of delivery and follow a socially distanced protocol. When a signature is waived by you or it is not possible, they will leave your package where you specified.
Please note that BIFFI.COM or our shipping partners will not be held responsible for any loss or damage that may occur once the order has been delivered as stated above.
